Support+
LearnerTrack Enhanced Product Support Package
Support Plus offers an enhanced, active level of MIS consultancy, tailored to individual needs, for customers who want a higher level of support.
Features
- On-site advice and support to implement changes to processes, system tailoring, bespoke training requirements and inspections
- Telephone and email support from consultant between scheduled site visits
- ILR error trapping and LSC file uploads
- Report writing consultancy
- Support for localisation module
- Support for priority 3 and 4 level calls (training and non-urgent issues)