Security

LearnerTrack and its data is secured against physical and digital attacks. Your customers data and information is safe and private. The product also provides tools and monitoring to help customers implement security with their teams.

PCI DSS certificated

Security certification for card payment data.

MIS databases hosted remotely with 24/7 security protection.

The JANET education and research network is managed by UKERNA; LearnerTrack servers are maintained in a constantly monitored controlled environment.

Physical Security.

Security personnel guard the co-location sites 24 hours a day seven days a week. In addition intruder detection systems, CCTV, and card access systems control access both internally and externally.

Access Provision.

The precise location of our physically secure UKERNA hosting site is kept confidential. Access to the LearnerTrack Servers is limited to authorized Monterpoint engineers, by special arrangement once a thorough identity confirmation procedure has been passed.

Power Supply.

The electrical supply to both remote access and power management devices, and hence to the LearnerTrack Servers is via an uninterruptible power supply (UPS), it will continue to run in the event of an external power supply failure with no disruption to the LearnerTrack Service.

Environment.

A constant ambient temperature of 22° Celsius (plus/minus 2° Celsius) and a relative humidity of 30% to 70% are maintained.

Fire Detection and Prevention.

The fire detection system will provide the earliest possible warning and covers all areas, including under false floors.